We offer returns for 60 days from the date of purchase or other advertised returns periods. Our change of mind returns policy can be found below:
As long as the return is initiated in your account and the return is placed in the post within 60 days of receipt of order confirmation email (or longer promotional return period, if applicable);
Items must be unworn and unused and in a saleable condition with the original tags still attached;
Items must be returned in the original packaging, which must be in the original condition, including sealed boxes, branded dust bags and shoe boxes (you don’t need the clear plastic packaging, except for products sealed for hygiene reasons - see below); and please note the customer is responsible for the cost of returns postage.
Please contact us before proceeding with any return. Returns made before contacting us will not be accepted.
Thanks! The Ivy & Taylor team