All Returns will be reviewed on a case-by-case basis and please note that Customers are responsible for the cost of returning any items. We do not accept a returned item that’s worn, damaged after use, washed, or altered in any way.
We will only consider a refund if the order meets the following conditions:
1) The product has a noticeable defect
- A photo must be attached as proof
- Refund request must be made within 10 days upon delivery date
- Damage caused AFTER use will be reviewed on a case-to-case basis
- Products with no damage are not entitled for a refund
2) The product has been not received at all
- Tracking number provided indicates that the product has been delivered but not received
- The shipping company has confirmed that the product is missing or wrongly delivered
Please contact us before proceeding with any return. Returns made before contacting us will not be accepted.
Thanks! The Ivy & Taylor team