1. When will i receive my confirmation email?
You will receive your confirmation email with your order number instantly after placing an order.
2. When will i receive my shipping confirmation email with my tracking number?
You will receive your shipping confirmation email 1-4 business days after your purchase.
3. When should i expect to receive my item?
As it is the busy season and are having a high influx of recent orders please allow 1-4 days for us to process items for shipment once an order is placed.
Once an item is shipped estimated delivery time is 3-10 business days. This depends on country and location.
4. What happens if i want to return a item?
All returns will be reviewed on a case-by-case basis and please note that Customers are responsible for the cost of returning any items. We do not accept a returned item that’s worn, damaged after use, washed, or altered in any way.
We will only consider a refund if the order meets the following conditions:
1) The product has a noticeable defect
- A photo must be attached as proof
- Refund request must be made within 10 days upon delivery date
- Damage caused AFTER use will be reviewed on a case-to-case basis
- Products with no damage are not entitled for a refund
2) The product has been not received at all
- Tracking number provided indicates that the product has been delivered but not received
- The shipping company has confirmed that the product is missing or wrongly delivered
Please contact us before proceeding with any return. Returns made before contacting us will not be accepted.
5. When can i expect a response to my email?
Our office hours are 9-5 Monday - Friday. Any email sent outside of those times will be answered as soon as we get back into the office. This includes Facebook messages.
6. What happens if i only receive part of my full order?
Sometimes your items will be sent in seperate parcels depending on your location from our fulfilment centres. Not to worry your other items will be delivered the next day or 2.
Our office address is:
1028 Thunderbird Drive,
Thanks from Ivy & Taylor team :)